Terms and Conditions:
Refund Policy
Shipping Policy (Dispatch Policy)
Order processing and dispatch timelines for agricultural products.
Effective Date: 18 January 2024
Farmpak Agro LLP,
Address : 551, AECS Layout A block, singasandra, Bangalore -560068
1. Definitions
“Shipping” / “Dispatch” refers to the process of picking, quality-checking, weighing, packing, and handing over agricultural products to our courier/logistics partner for delivery. “Delivery” refers to the transit period and final handover of the package to you.
2. Order Processing and Dispatch
All orders are processed and dispatched within 7–15 business days after payment confirmation.
Orders placed after 2:00 PM IST are processed on the next business day.
Business days: Monday to Saturday, excluding Sundays and public holidays.
3. Packing Standards
Agricultural products (rice, grains, pulses, spices) are packed in food-grade, moisture-resistant, tamper-evident packaging.
Each package is labelled with product name, net weight, batch information, best-before date (where applicable), and MRP.
A GST-compliant tax invoice is included with every shipment and there are products exempted from GST.
4. Seasonal Availability
Certain agricultural products are subject to seasonal harvest cycles and mandi availability. If an ordered product is temporarily out of stock, we will notify you within 1 business day and offer alternatives or a full refund.
5. Delivery Time
Delivery times may vary depending on your location. Typically, orders are shipped and delivered within 3–7 business days. Please note that delays may occur due to high demand during the festive season or unforeseen circumstances like weather conditions.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment in real time.
7. Shipping Charges
Shipping charges are calculated at checkout based on order weight and delivery pin code. Promotional free shipping offers (if any) are displayed on the product or checkout page.
8. Address Accuracy
Please provide accurate and complete delivery details. Farmpack Agro LLP is not responsible for delivery failures caused by incorrect address information provided by the customer.
9. Force Majeure
Dispatch may be delayed by supply chain disruptions, monsoon conditions, courier issues, strikes, or government restrictions. We will notify you of any such delays.
9. Contact
Farmpack Agro LLP
Contact Person: Customer Support Department
Email: care@farmpackagroonline.com
Hours: Monday – Friday, 9:30 AM – 6:00 PM IST
Overview:
At Farmpack Agro LLP, we value our customers. If you are not satisfied with your purchase, you can request a refund within 7 days of delivery. Once the return is received and inspected, we will process your refund. The amount will be credited to your original payment method within 7-10 working days. Cancellations are accepted only before the product has been shipped.
Order Cancellation:
Orders can be cancelled only before shipment.Once shipped, cancellations are not allowed.
Refund Policy:
Refunds may be considered in the following cases:Lost in transitWrong product deliveredDamaged or expired product receivedApproved refunds will be processed and credited within 7–14 business days to the original payment method.
Return Policy:
Returns are accepted only for defective, damaged, or incorrect products.Return requests must be raised within 24 hours of delivery.Approved returns will be processed for replacement within 2–3 business
days.Replacements are expected to be delivered within 4–7 business days.
Non-Returnable Items:
The following items cannot be returned:Products with broken or missing sealsProducts that have been used or consumedReturns requested after the 24-hour windowProducts damaged due to misuse or negligence by the customer
How to Return.Contact Us: Email us at care@farmpackagroonline.com or raise a Ticket within 24 hours of receiving your orderProvide Details: Share your order ID, reason for return, and photos of the product (if damaged or defective).Return Approval: Our team will review your request within 24-48 hours and approve if eligibleProduct Pickup: Once approved, we will arrange for product pickup from your address at no additional cost.
Refund Timeline:
Approved refunds will be processed and credited within 7–14 business days to the original payment method.Cash on Delivery (Bank Transfer): 7–14 business days after receiving bank details.
Note: Refund timeline may vary depending on your bank’s processing time.
Contact for ReturnsEmail: care@farmpackagroonline.comContact Person: Customer Support Department Address: Address : 551, AECS Layout A block, singasandra, Bangalore -560068
We collect only necessary information such as name, address, and contact details to fulfill your orders. We do not share your data with third parties except for payment processing and shipping. By using our site, you consent to our data practices as per the Digital Personal Data Protection Act, 2023.
1. Introduction
Farmpack Agro LLP (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.farmpackagroonline.com.com and purchase our products.
This policy is compliant with the Digital Personal Data Protection Act (DPDP Act), 2023, and ensures that your personal data is processed lawfully, fairly, and transparently.
2. Information We Collect
2.1 Personal InformationWe collect the following personal information when you place an order:Name: To identify you and address you properlyEmail Address: To send order confirmations, tracking information, and updatesPhone Number: To contact you regarding your order and deliveryShipping Address: To deliver your order to the correct locationBilling Address: For payment and invoicing purposes
2.2 Payment Information
For online payments, payment information is collected and processed by our third-party payment gateway providers. We do not store your complete credit card, debit card, or net banking details on our servers.
2.3 Automatically Collected Information.IP address and device information.Browser type and version.Pages visited and time spent on our website.Referring website addresses
3. How We Use Your Information:
We use the collected information for the following purposes:Order Processing: To process and fulfill your ordersCommunication: To send order confirmations, shipping updates, and delivery notificationsCustomer Support: To respond to your queries and resolve issuesPayment Processing: To process payments and prevent fraudLegal Compliance: To comply with applicable laws and regulationsService Improvement: To improve our website, products, and services
4. Data Sharing and Disclosure:
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with:Payment Processors: To process your payments securelyShipping Partners: To deliver your orders (courier companies like Delhivery, Blue Dart, etc.)Legal Authorities: When required by law or to protect our legal rightsService Providers: Who assist us in operating our website and conducting our businessAll third parties are obligated to maintain the confidentiality of your information and use it only for the specified purposes.
5. Data Security:
We implement appropriate technical and organizational security measures to protect your personal data against:Unauthorized or unlawful access,Accidental loss, destruction, or damage,Alteration or disclosureHowever, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Your Rights:
Under DPDP Act 2023As per the Digital Personal Data Protection Act, 2023, you have the following rights:Right to Access: Request access to your personal data we holdRight to Correction: Request correction of inaccurate or incomplete dataRight to Erasure: Request deletion of your personal data (subject to legal requirements)Right to Data Portability: Request transfer of your data to another service providerRight to Withdraw Consent: Withdraw your consent for data processing at any timeRight to Grievance Redressal: Lodge a complaint regarding data processingTo exercise any of these rights, please contact us at care@farmpackagroonline.com.
7. Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:To comply with legal, accounting, or reporting requirementsTo resolve disputes and enforce our agreementsFor a maximum period of 7 years from the date of last transaction (as per Indian tax laws)After the retention period, your data will be securely deleted or anonymized.
8. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:Remember your preferences and settingsUnderstand how you use our websiteImprove website performance and functionalityYou can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
9. Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. ConsentBy using our website and providing your personal information, you consent to the collection, use, and processing of your data as described in this Privacy Policy in accordance with the DPDP Act, 2023.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Farmpack Agro LLPData Protection Officer: Customer Support DepartmentEmail: care@farmpackagroonline.com Address: Address : 551, AECS Layout A block, singasandra, Bangalore -560068
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the www.farmpackagroonline.com website operated by Farmpack Agro LLP (“us”, “we”, or “our”).
1. Acceptance of Terms:
By accessing and using this website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or purchase our products.
2. Company Information:
Business Name: Farmpack Agro LLP.Address: Address : 551, AECS Layout A block, singasandra, Bangalore -560068Email: care@farmpackagroonline.com
3. Use of Website:
3.1 Eligibility:
You must be at least 18 years old to use this website and purchase our products. By using this website, you represent and warrant that you are of legal age to form a binding contract.3.2 Account ResponsibilityIf you create an account on our website, you are responsible for:Maintaining the confidentiality of your account credentialsAll activities that occur under your accountNotifying us immediately of any unauthorized use.
3.3 Prohibited Activities.:
You agree not to:Use the website for any unlawful purposeAttempt to gain unauthorized access to our systemsInterfere with or disrupt the website’s functionalityTransmit any viruses, malware, or harmful codeCollect or harvest user informationUse automated systems (bots, scrapers) without permission
4. Products and Services:
4.1 Product InformationWe strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that:Product descriptions are completely accurate, current, or error-free.Product images exactly match the actual product appearance.All products will be available at all times.
4.2 Pricing:
All prices are listed in Indian Rupees (INR)Prices are subject to change without noticeWe reserve the right to correct pricing errorsIf a pricing error occurs, we will inform you and offer the option to cancel or proceed at the correct price.
4.3 Product Availability:
We make efforts to display accurate stock availability. However, we reserve the right to limit quantities or discontinue any product. If an ordered product is unavailable, we will notify you and offer a refund or substitute.
5. Orders and Payment:
5.1 Order PlacementWhen you place an order, you make an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including:
Product unavailability.Pricing or description errorsSuspected fraudulent activityViolation of these Terms
5.2 Payment Methods:
We accept the following payment methods:Cash on Delivery (COD)Credit/Debit CardsNet BankingUPIDigital Wallets.
5.3 Payment Processing: All online payments are processed through secure third-party payment gateways. We do not store your complete payment card information on our servers.
6. Shipping and Delivery:
Shipping and delivery terms are governed by our Shipping Policy. By placing an order, you agree to:Provide accurate and complete delivery information.Be available to receive delivery or authorize someone on your behalfInspect the package upon deliveryWe are not responsible for delays caused by courier partners, weather conditions, or force majeure events.
7. Returns and Refunds:
Returns and refunds are governed by our Refund & Cancellation Policy. Please review the policy before making a purchase. By placing an order, you agree to the terms of our refund policy.
8. Intellectual Property:
All content on this website, including text, graphics, logos, images, and software, is the property of Farmpack Agro LLP or its content suppliers and is protected by intellectual property laws.You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.
9. Limitation of Liability:
To the maximum extent permitted by law, Farmpack Agro LLP shall not be liable for:Any indirect, incidental, special, or consequential damages.Loss of profits, data, or business opportunities.Damages resulting from use or inability to use our website or products.Damages exceeding the amount you paid for the product.
10. Indemnification:
You agree to indemnify and hold Farmpack Agro LLP, its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:Your use of the websiteYour violation of these TermsYour violation of any third-party rights
11. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
12. Dispute Resolution:
In the event of any dispute, claim, or controversy:Contact us first to seek an amicable resolutionIf unresolved, the matter may be referred to arbitration as per the Arbitration and Conciliation Act, 1996The arbitration shall be conducted in Bangalore, Karnataka.
13. Modifications to Terms:
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the modified Terms.
14. Severability.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Information:
For questions or concerns regarding these Terms of Service, please contact us:Company: Farmpack Agro LLP Contact Person : Customer Support Department Email: care@farmpackagroonline.com Address : 551, AECS Layout A block, singasandra, Bangalore -560068
